We are rethinking the way consumers interact and pay to vending machines.
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Consumer and Vending problems
Consumer
Need to carry a necessary amount of cash or coins to buy from a vending machine.
No rewarding experience or promotions on vending machines.
Time to wait in line and walk to the coffee shop.
Vending
Cash and coins collection and logistics.
No ability to engage new and retain existing customers.
Lack of reliable data about the machine.
User journey in Vending
We have created an all in one experience for vending machines that combines payments, loyalty, promotions and rewards. On top of that we are able to collect and transfer telemetry data.
1. Getting a notification
The user gets a notification when nearby a vending machine, or simply opens the application. The notification leads to the coffee purchasing flow.
2. Coffee screen
After swiping the notification, the user gets to the coffee screen. The list of all available nearby coffee machines will be displayed on the screen.
Next, the user has to select a machine and establish a secure connection.
3. Choosing a drink
As the smartphone connects to the machine, the user has to chose a drink on the machine.
4. Payment
As the drink is chosen the payment request with the amount is pushed to the application. The payment can be validated by biometrics or PIN code.
5. Brewing
As the payment goes through, the coffee starts brewing. Meanwhile, the user can try to win additional rewards and cashbacks and have some fun.
6. Success
As the coffee is done, a success and reward screen appears in the application.
